Engaging On Hold Messaging

Why a real human voiceover is best for your hold system

We understand that when you're busy, at some point you'll need to put a client on-hold. Don't leave them feeling alone with a series of beeps, or a robot voice telling them that you value their call.

With custom messages recorded exclusively for your company, thoughtfully reflecting your brand and ethos, you can use this valuable time to reassure, inform, and educate in a human and heartfelt way.

Choosing a personalised service doesn't need to be complicated or stressful. We work with you to create an audio extension of your company services that you can be proud of and that will offer real value to your clients.

Why work with me?

With more than 20 years of experience creating empathetic and informative voiceover messages, I'm committed to producing exceptional quality work and making your experience as simple and enjoyable as possible.

But don't take my word for it, here's what some of my clients have said:

"Natalie was great to work with, very flexible and swift in production. Will be recommending her and looking forward to working together again"

"Natalie is quite simply a brilliant voiceover artist. Dedicated, professional, thorough, and engaging. Her voice manages to convey both warm empathy and calm authority at the same time".

"Natalie is an absolute pleasure to work with. Professional, friendly, and always delivers first-class service!"

"Natalie is the consummate professional and has great attention to detail. When I give her a brief I know the output will be of a very high standard, and on time, every time. I would not hesitate to recommend Natalie’s voiceover services"

Human Connection

Warmth, empathy and professionalism

Unique To You

Messages that reflect your company

Stay Fresh!

Fair and simple pricing for easy updates

Frequently Asked Questions

Why use a professional voiceover for your on-hold messaging?

It keeps your clients connected and engaged, lets them know they haven't been forgotten, and can be a great opportunity to inform them about your products and services.

Can you help me write my script?

Yes! Most clients come to us with a script ready to go, sometimes they like some advice, and if you really don't know where to start, we can offer a script writing service. Just ask.

Can I choose my music?

Absolutely, we have a database of music for you to choose from. If you have your own licenced music already, we can work with that.

I want to keep things fresh, how often can I update my messages?

We've designed a package just for you, called Stay Fresh! We know how easy it is to set and forget, and while you just want your on-hold system to work, you also want it to stay relevant. With Stay Fresh! we will encourage you to stay up-to-date, with new messages when you need them, usually seasonally or annually, with the cost of updating all part of the package. And, if you're looking to refresh more frequently, we can discuss a custom package to suit your exact needs.

Who is going to record my messages?

My name is Natalie Cooper and I've been providing professional voiceover for telephone systems here in the UK and worldwide for more than 20 years. I stopped counting the number of messages after I passed 20,000! I'd love to create your bespoke messages for you, but if you're looking for a different sound, please ask me to introduce you to another trusted voiceover. We want you to love what you hear.

Why can't I just use AI to do it for me?

Actually, you can. And you can even get it to write your scripts. But AI can't offer authentic warmth or nuance. It can't create that emotional and uniquely human connection that your clients will value and that is especially welcome in stressful situations. Human voices help build trust and a relationship with your business. When your own in-house humans aren't available, your on-hold messages keep that connection alive until you can answer the call.

This sounds like a lot of work.

We aim to make the process as easy as possible for you. We'll start by asking you some key questions, confirm your script and music choice, and then can deliver your finished voiceover messages within 48 business hours.

We're only a small company, I'm not sure we need this?

Keep things simple but professional by choosing our Simplicity bundle. It's a perfect starter package that includes your custom-written open, closed, and single on-hold message all for a one-off affordable fee. And if you want to update in the future, we'll be very happy to help.

I don't want us to sound like every other company.

You won't. You can choose to write your own script, select your music, and guide the process to ensure you control how you'd like those messages to sound. Maybe you'd like a more corporate sound, maybe you're a younger, bouncier brand. And if I'm not the voice for you, no problem, let me find someone that is. We know some incredible talent.

Well, this sounds expensive...

You'll find our pricing fair, simple, and good value. We've listened to stories from clients about lengthy contracts and sky-high fees, and we set out to do it differently. You can find our rate card here.

OK, let's do it. How do I get started?

Simply click the Get Started button below and we'll get the process rolling.

Please don't make me fill out any forms.

If you'd rather talk this through over Zoom or on a phone call, no problem, request a chat here and I can fill out all the details as we go and answer any questions you may have.

Beauty and the Pooch 1