British Voiceover Artist Natalie Cooper - Rate Card

Telephone on-hold messaging

After years of providing quotes, counting words, splitting files, and following file naming policies, we've set out to make this on-hold messaging rate card for voiceover services straightforward and good value.

Our packages offer three simple solutions in plain English to ensure you have great-sounding messages on your telephone system that work for you, your clients, and your budget.

All three include an unlimited usage period for your site, professional recording, production, and voiceover, along with clear pricing.

We want you to sound fantastic, and work with you to make sure you get a great result. And not only are we friendly and proactive, but between us, we have more than 50 years of experience creating great audio. I stopped counting the telephone messages I've voiced after the first 20,000. My producer could probably 10x that!

We want you to know you're in safe hands. Let's get started and choose the best option for you.

Stay Fresh!

12 Month Contract
Single Site License: £125 pcm, Multi-site Licence: £275 pcm

Designed to help you keep your messages fresh and up-to-date.

It’s all too easy to commission a few on-hold messages and then never re-visit them. Some businesses leave it literally years before making any changes. Don’t let your telephone on-hold become stale.

Choose this option for 12 custom messages. Install an initial batch of brand new messages (we recommend 6-8) and save a few of your allotted 12 so you can make updates during the year. Think: Bank holiday messages, new services or equipment updates, or introduce a new staff member.

These are just some of the ways you can ensure that your clients are always greeted with relevant information that will reassure them your services are up-to-date too.

And if we don’t hear from you after the first 6 months, we’ll check in and make sure you have everything you need. We’re here to make it as easy as possible to sound fresh and stay relevant.

What you get

Straightforward 12-month contract with a monthly payment.

Includes up to 12 messages per year - we don't enforce a word limit, although we'd recommend a maximum of 75 words per message.

With or without music - no extra charges when you choose from our selection of royalty-free music.

A professional voiceover.

All studio costs and production costs.

48-hour turnaround, business hours, subject to availability.

Script writing service if needed.

Up to 4 updates per year - if you just need a single message update, there are no extra charges.

Messages are yours to keep after 12 months.


One Off Payment
Single Site Licence: £175

For smaller businesses and those needing a very simple solution.

Simplicity provides you with 100 custom-recorded words for an Open, Closed, and On-hold message tailored to your business needs.

No fuss, no drama, no music, just clearly voiced professional messages reflecting your brand.

Here's an example with 94 words:

Thanks for calling x business. We will connect your call as soon as an operator becomes available. Thank you for holding (21)

We know you are waiting and will connect your call as soon as we can. While you’re holding you can read more about our company at w w w dot my business dot co uk. Thank you for continuing to hold (41)

Thank you for calling x business. We are currently closed. Our opening hours are Monday to Friday, 9 am to 6 pm. Please call back when we are next open. Thank you (32)

What you get

Up to 100 words across 3 messages.

Additional words charged at £1 each.

48 business hours turnaround (subject to availability).

High-quality MP3 file format as standard, other formats are available, please ask.

A professional voiceover.

All studio costs and production costs.

Licensed to use on a single system for as long as you need to.

No on-going or unexpected charges.


Pay As You Go
£60 per message up to 50 words, additional words charged at £1 each. Minimum fee: £150. 

We get it. You prefer the up-front approach and you don’t want to pay a monthly fee. No problem.

We can quote a per message price for your one-off project.

Just send us your script and any guidance to the style, pace, and tone you’re looking for. We’ll provide you with a quote, a contract, and a link to our music library if you require music. Once that’s agreed, we’ll have your audio files back to you within 48 business hours (subject to availability).

Job done.

What you get

Includes professional voiceover, studio, and production.

Music from our royalty-free library if required.

File splitting and naming.

Delivered in a format of your choice.

Licensed for a single site.

Gilbert, a medium sized fox red labradoodle, lies on a circular blue mat with "happy palce" written on it